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    Support

    We're here when you need us.

    SkyeConnex is operated infrastructure. The team that built it supports it. Customer support is in-product, by email, and (for Sovereign tier) with a dedicated solutions architect.

    In-product support tab

    Submit a ticket from inside the platform; responses appear in the Support tab. Service status surfaces inline.

    Email

    For non-urgent issues: [email protected]. Replies within one business day.

    Sovereign tier · Dedicated SA

    Sovereign customers are assigned a dedicated solutions architect with a direct channel. SLA covered in your engagement letter.

    Most common questions

    Try the FAQ first.

    If you're hitting an issue with upload, sharing, or the SkyeMap, our FAQ covers the top 30+ questions. For deeper background, the glossary defines every platform-specific term.

    Visit the FAQ Open the glossary